1. Our Commitment
Big Joe's Tacos & Catering is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards across our website, mobile application, and catering services.
2. Conformance Status
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. Our App is designed to be substantially conformant with WCAG 2.1 Level AA.
"Substantially conformant" means that some parts of the content do not yet fully conform to the accessibility standard. We are actively working to identify and resolve any gaps.
3. Accessibility Features
Our App includes the following accessibility features:
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Semantic HTML structure with proper heading hierarchy for screen reader navigation
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Descriptive alt text on informative images
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Sufficient color contrast ratios meeting WCAG AA standards
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Keyboard-navigable interactive elements with visible focus states
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Accessibility roles and labels on buttons, alerts, and form controls
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Responsive design that supports browser zoom up to 200% without loss of content or functionality
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Plain-language content for menus, packages, and policies
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Telephone and email contact options as alternatives to web forms
4. Physical Catering Service Accessibility
Our on-site catering service can be adapted to meet the access needs of you and your guests. If you have specific physical accessibility requirements at your event venue — including wheelchair-accessible serving heights, allergen-aware separate prep areas, or assistance with self-service buffets — please let us know when you book and we will accommodate to the best of our ability.
5. Known Limitations
Despite our efforts, some content on the App may not yet be fully accessible. Known limitations include:
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Some decorative photographs may not yet have detailed long descriptions
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Third-party content embedded from social media platforms (Yelp, Facebook, Instagram) may not meet our accessibility standards
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Some custom map or calendar widgets may have reduced screen reader support
If you encounter an accessibility barrier, please let us know — see Section 7 below.
6. Assessment Approach
Big Joe's Tacos & Catering assesses the accessibility of our App by ongoing internal review against WCAG 2.1 Level AA criteria, manual testing with keyboard navigation and screen readers, and incorporating feedback from users with disabilities.
7. Feedback & Contact
We welcome your feedback on the accessibility of our App. If you experience an accessibility barrier or need information in an alternative format (large print, accessible PDF, plain-language summary, audio), please contact us:
Big Joe's Tacos & Catering
Santa Barbara, California
We aim to respond to accessibility feedback within 5 business days.
8. Formal Complaints
If you are not satisfied with our response, U.S. residents may file a complaint with the U.S. Department of Justice under Title III of the Americans with Disabilities Act (ADA) at https://www.ada.gov.